How we handle the information you give us.
This is a starting draft. Have it reviewed before you rely on it.
When you place an order or send an enquiry we collect your name, email address, phone number and delivery address. We also record the IP address a form was sent from, which helps us identify automated abuse.
Card and UPI details are handled entirely by our payment gateway, Razorpay. They are never sent to our servers and we never store them. We keep only the gateway's payment reference so we can match a payment to an order.
To fulfil your order, to contact you about it, and to keep the accounting records we are required to keep. We do not sell your information, and we do not share it with anyone beyond the couriers and payment providers needed to complete your order.
We use a session cookie to remember what is in your basket. It is required for the site to work and carries no advertising identifier.
Write to us to ask for a copy of what we hold about you, to have it corrected, or to have it deleted where we are not required to keep it.
Questions about this policy can go to Chennai Bioflora using the details on our contact page.