Cancellations, replacements and refunds.
This is a starting draft. Have it reviewed before you rely on it.
Because flowers are cut and arranged to order, please tell us at least 24 hours before the delivery date if you need to cancel. Cancellations before that point are refunded in full. After that we may not be able to refund the arrangement, as the stock has already been committed.
Tell us within 24 hours of delivery and send a photograph. If an order arrives damaged, wilted or is not what was ordered, we will replace it or refund it. This is our own guarantee and it does not affect your statutory rights.
Refunds go back to the original payment method through Razorpay. Once we approve a refund it is normally with your bank in 5 to 7 working days, though the exact timing is set by your bank rather than by us.
Start any cancellation or refund by contacting Chennai Bioflora with your order number.